How To Do Online Agency Verifications

Please refer to these instructions to guide you through the process of verifying your agency’s information with us online.

We send you emails asking you to log in and update your records with us periodically. You can also log in and update your information any time you want us to know about changes in your programs or services.

 

What would you like to learn about?

 

Let’s get you logged in

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  1. To keep this instruction page open, click here to visit our website, then click on My Account on the right near the top of the page when you get there.
  2. Enter your Username and Password and click the Log in button.
    Don’t remember your Username or Password?
    Please use the Forgot your password? or Forgot your username? links.

  3. Once you’re logged in, you’re ready to verify your agency’s information with us.

 

Change Your Password

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  1. Log in to your account.
  2. Click on Edit my account.
  3. Type your new password into the Password and Confirm Password fields, then click Submit.

 

No Changes?

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  1. Once you’re logged in, click on My Account near the top right of the page.
  2. Click Manage my resource groups.
  3. You’ll see a group on the right side of the page called Updates. Click on Updates to see the list of records we’re asking you to review.
  4. Click on the name of a record to open it.
  5. Review the information in the About this provider tab carefully!
  6. If everything is correct, scroll down the page. On the right side of the page under Request Changes to this Profile click on Verify all current information.
  7. Check the box, enter your name, and click Verify.

If you’re verifying more than one record that has no changes, please be sure to repeat this process for each record. If you need to make changes to other records, please continue reading below.

 

Make Changes

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    1. Once you’re logged in, click on My Account near the top right of the page.
    2. Click Manage my resource groups.
    3. You’ll see a group on the right side of the page called Updates. Click on Updates to see the list of records we’re asking you to review.
    4. Click on the name of a record to open it.
    5. Click on About this provider and review this information carefully!
    6. To make changes, scroll down the page. On the right side of the page under Request Changes to this Profile click on Report updated information.
    7. Enter your name at the top of the form, then type any corrections you need to make to your record. To see how we format information in this Resource Directory, please view our style guide.
    8. When you’re done, click Submit record at the bottom of the page.

PLEASE NOTE: Do not include mission or vision statements or overly descriptive public relations material like you might publish in a brochure. Our call center staff and our online clients need to know what you do as concisely as possible. 2-1-1 Arizona reserves the right to edit information for brevity, clarity and content; and to publish the information in a variety of media, subject to confidentiality issues.

Do not supply confidential information you do not want released to the general public!

Corrections will not appear right away. They must go through a manual approval process and will be posted as soon as they are approved.

 

Add New Programs and Services

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  1. Once you’re logged in, click on My Account.
  2. First, do a quick search through our database to make sure we don’t already have the program or service listed. If we do, please add it to your Updates Resource Group. If we don’t, click on Add a new resource record at the bottom of the left column.
  3. Fill in all the requested information to the best of your ability. We may contact you for clarifications.

PLEASE NOTE: Do not include mission or vision statements or overly descriptive public relations material like you might publish in a brochure. Our call center staff and our online clients need to know what you do as concisely as possible. 2-1-1 Arizona reserves the right to edit information for brevity, clarity and content; and to publish the information in a variety of media, subject to confidentiality issues. To see how we format information in this Resource Directory, please view our style guide.

Do not supply confidential information you do not want released to the general public!

New information will not appear right away. It must go through a manual approval process and will be posted as soon as they are approved.

 

Delete a Program or Service

Return to the top of the page

  1. Once you’re logged in, click on My Account near the top right of the page.
  2. Click Manage my resource groups.
  3. You’ll see a group on the right side of the page called Updates. Click on Updates to see the list of records we’re asking you to review.
  4. Click on the name of a record to open it.
  5. Review the information in the About this provider tab carefully!
  6. Scroll down to the Description field.
  7. Type DELETE in place of the current description.
  8. Click the Submit record button.

Records will not be deleted right away. They must go through a manual approval process and will be deleted as soon as they are reviewed.

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