All of the following categories are eligible for inclusion in the 2-1-1 Arizona database, assuming they serve Arizona residents:
- Federal, tribal, state, county, and local governments
- Nonprofit organizations registered with the Internal Revenue Service (IRS) and/or the Arizona Corporation Commission as a nonprofit in good standing
- Organizations that are staffed completely by volunteers
- Faith-based organizations with social services such as food boxes, clothing, financial assistance, etc.
- Mutual support groups
- Mexican and Canadian Consulates
- For profit group practices that specialize in substance use disorder prevention, counseling and/or treatment (terms outlined below)
All of the following categories are ineligible for inclusion in the 2-1-1 Arizona database:
- Individual fire stations
- Police, sheriff, and Department of Public Safety substations
- Political parties
- Individual schools
- Public parks and swimming pools
- Foreign consulates for countries that do not share borders with the United States
For-profits that meet the inclusion criteria must pay an annual subscription fee of $400. This subscription fee will include one administrative listing and one site listing. The administrative site listing may be combined into a single listing if they have identical contact information.
In order to effectively maintain an accurate database, for-profit organizations are not listed in the database, with the exception of those listed above in “Inclusion Criteria.” Exclusion does not imply disapproval. These organizations include, but are not limited to:
- Long-term care facilities
- Day care centers and children’s activity centers
- Taxi, limo and other transportation companies
- Individual practitioners including:
- Physicians and other medical practitioners
- Home health care and private nursing services
- Psychiatrists, counselors and therapists
- Residential treatment centers and home care providers
- Lawyers, paralegals and other legal services
- Real estate agents/Realtors®
Organizations that do not meet 2-1-1 Arizona’s inclusion policies will not be listed.
2-1-1 Arizona reserves the right to edit information for brevity, clarity and content; and to publish the information in a variety of media, subject to confidentiality issues.
2-1-1 Arizona reserves the right to exclude organizations that participate in fraudulent, discriminatory, or illegal practices.
2-1-1 Arizona strives for balance in our database and includes agencies representing all sides of issues where organizations that meet our inclusion criteria are available.
2-1-1 Arizona reserves the right to inactivate listings for programs and organizations for failing to update their records annually.
If an organization submits an application and is determined to be ineligible to be listed within 2-1-1 Arizona’s database, the Resources Manager will respond with an explanation.
Decisions to include, exclude, or remove an organization or program may be appealed in writing to the Director of 2-1-1 Arizona Services after a reasonable attempt has been made to resolve the issue with 2-1-1 Arizona’s resource staff.
These criteria and terms and conditions are subject to change without notice.