2-1-1 Transportation Hotline

2-1-1 Arizona is proud to offer a variety of free transportation options to the community through our 2-1-1 Transportation Hotline. After determining the option that best suits your needs, please call the 2-1-1 Transportation Hotline at 1-855-345-6432, 8 a.m. to 5 p.m. daily, to schedule your ride!

COVID-19 Information and Resources Learn More
Heat Relief Information & Resources Learn More

United Way Worldwide, in partnership with Lyft, launched the Ride United initiative to address unmet transportation needs for individuals and families in communities across the country, by providing free Lyft rides to eligible 2-1-1 callers.

 

Eligibility

Rides may be utilized for the following needs:

  • Health: medical/dental/eye appointment and testing; substance use support; mental health support/community support; apply for Medicare/Medicaid/CHIP services; return home from ER; Veterans Affairs services; pharmacy services; vaccine appointments
  • Employment: job interview; commute to/from work; pre-employment needs
  • Food: grocery store; prepared/hot meals; food pantry/bank; SNAP/WIC benefits access
  • Economic stability: financial coaching/empowerment; tax preparation services; essential supplies (non-food); record obtainment (SSN, birth/death certificate, etc.); transportation services (DMV, car repair, etc.)
  • Legal: eviction court; court ordered community service; probation/parole check-in; court ordered education; commute to/from court proceedings/counsel
  • Housing: accessing and maintaining benefits (vouchers, rental assistance, etc.); emergency shelter; utilities assistance
  • Education: enrollment; commute to/from school, class, daycare; guardian school engagement; library or internet access

Clients:

  • Must be 18 years or older (unless accompanied by a parent/guardian)
  • Must comply with Lyft’s Health Safety Requirements
  • Must be able to get into and out of a car, on their own, and without assistance
  • Are able to use a maximum of six (6) rides (each trip counts as one ride, so a round-trip would be two rides)

Rides must be a reasonable distance (the average cost of a ride is $18.50, or approximately 8-10 miles). Any one-way ride over $20 requires a reason there is not a closer alternative and may be subject to supervisor approval. To get a fare estimate go to: Fare Estimate.

Rides should be used when no other resources are available and to overcome short-term barriers. Rides will be provided as long as funds are available.

 

Lyft Service Area*

Anthem Florence Lake Havasu City Phoenix Sun City Yuma
Apache Junction Fountain Hills Laveen Prescott Surprise
Casa Grande Gilbert Maricopa Safford Tempe
Cave Creek Glendale Mesa San Tan Valley Tuba City
Chandler Goodyear Oro Valley Scottsdale Tucson
Flagstaff Kingman Peoria Show Low Wickenburg

*Ride dispatching may occur in any major metro area covered by the participating 2-1-1 as long as there is adequate Lyft Driver supply. These cities listed have been designated as having adequate Lyft Driver supply.

 


2-1-1 Arizona and Arizona Public Service (APS) have partnered to offer rides to cooling centers and emergency heat relief stations during Arizona’s hot summer months.

 

Transportation through this program is not appropriate if you are experiencing any symptoms of heat-related illness or other medical emergency. Warning signs and symptoms of heat-related illness are available on the Centers for Disease Control and Prevention website.

If experiencing a medical emergency or any symptoms of heat-related illness, call 911 immediately.

Eligibility

Rides may be provided to:

  • Cooling Centers (Cooled indoor locations that provide refuge from the heat during the day. Drinking fountains or bottled water is available.)
  • Emergency Heat Relief Stations (Locations offering hydration and heat refuge. Open on days with excessive heat warnings as issued by the National Weather Service. Pets are welcome, but must be leashed. Operated by the Salvation Army.)

Clients:

  • Must be in a Lyft Service Area with a Cooling Center or Heat Relief Station
  • Must be 18 years or older (unless accompanied by a parent/guardian)
  • Must be able to get into and out of a car, on their own, and without assistance
  • Must comply with Lyft’s Health Safety Commitment

Rides should be used when no other resources are available and to overcome short-term barriers. Rides will be provided as long as funds are available.

 

 


2-1-1 Arizona offers AHCCCS non-emergency medical transportation assistance for vaccination appointments to all members who have AHCCCS Insurance Plan as their primary insurance.

 

Eligibility

Rides may be provided to:

  • Any vaccine location (Appointments are available online or by calling 2-1-1 to schedule.)

Clients:

  • Must have AHCCCS Medicaid as their primary insurance.
  • Must have a scheduled vaccine appointment.

Process

A 2-1-1 Transportation Specialist will assist the client with navigating the scheduled vaccine appointment and help make the call to the client’s insurance provider to schedule round trip transportation. The specialist will stay on the phone with the client to ensure transportation is scheduled based on the vaccine appointment time. This program can be used for both doses of the current two-dose vaccines available.

For COVID-19 vaccine information, a map of all COVID-19 vaccination sites, and eligibility criteria, visit azhealth.gov/findvaccine.

 


Do I need a cellphone to get a ride?

For Ride United Flexible Rides, you will need a cellphone to receive the ride because you will get an SMS (text) confirming the ride when you book. If you don’t have any access to a mobile phone (or are landline only), we will not be able to send you a flexible ride.

Other types of Ride United rides are available if you have a cellphone without internet access or do not have a cellphone. These rides can be for an immediate need or scheduled for a specific time. You can call 1-800-836-LYFT to request these rides.

For heat relief transportation and AHCCCS non-emergency medical transportation, you do not need a cellphone to get a ride.

What is a Flexible Ride?

For Ride United Flexible Rides, agents can send you a link that has all the ride and location information locked in, but you can hail the ride on your own within 24 hours of receiving the link. For a one-way ride, you would receive one link. For a round-trip ride, you would receive two separate links. For more information on Flexible Rides, click here.

Are there wheelchair accessible vehicles?

For AHCCCS non-emergency medical transportation, yes. AHCCCS Medicaid insurance plans have transportation services available for those who are utilizing a wheelchair.

For Ride United and heat relief transportation, the platform used to dispatch rides does not have the ability to specify vehicles beyond a sedan or the options listed in the portal. Lyft does not yet have many drivers who have accessible vehicles. However, if you have a foldable wheelchair or other device that can fit in a traditional car (including trunk), we can provide a ride for you. Similarly, if you have a carrier, car seat, or booster seat for your child that can be used in a traditional car, we can also provide a ride for you, though you should bring your own car seat. A driver can decline to give a ride if a proper child seat is not provided by the passenger and is deemed unsafe.

Is it okay for a caregiver to ride along?

Yes. There is no additional cost to have a caregiver or caseworker ride along.

Are service animals allowed in vehicles?

Yes, service animals are allowed to accompany riders.

What company does the AHCCCS non-emergency medical transportation?

Each insurance plan partners with various agencies to provide transportation to their members.

Please call the 2-1-1 Transportation Hotline directly at 1-855-345-6432 to schedule your ride!