2-1-1 Arizona is proud to offer a variety of free transportation options to the community through our 2-1-1 Transportation Hotline. After determining the option that best suits your needs, please call the 2-1-1 Transportation Hotline at 1-855-345-6432, 8 a.m. to 5 p.m. daily, to schedule your ride!
Eligibility
Rides may be utilized for the following needs:
Clients:
Rides must be a reasonable distance (the average cost of a ride is $18.50, or approximately 8-10 miles). Any one-way ride over $20 requires a reason there is not a closer alternative and may be subject to supervisor approval. To get a fare estimate go to: Fare Estimate.
Rides should be used when no other resources are available and to overcome short-term barriers. Rides will be provided as long as funds are available.
Lyft Service Area* |
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Anthem | Florence | Lake Havasu City | Phoenix | Sun City | Yuma |
Apache Junction | Fountain Hills | Laveen | Prescott | Surprise | |
Casa Grande | Gilbert | Maricopa | Safford | Tempe | |
Cave Creek | Glendale | Mesa | San Tan Valley | Tuba City | |
Chandler | Goodyear | Oro Valley | Scottsdale | Tucson | |
Flagstaff | Kingman | Peoria | Show Low | Wickenburg |
*Ride dispatching may occur in any major metro area covered by the participating 2-1-1 as long as there is adequate Lyft Driver supply. These cities listed have been designated as having adequate Lyft Driver supply.
Transportation through this program is not appropriate if you are experiencing any symptoms of heat-related illness or other medical emergency. Warning signs and symptoms of heat-related illness are available on the Centers for Disease Control and Prevention website.
If experiencing a medical emergency or any symptoms of heat-related illness, call 911 immediately.
Rides may be provided to:
Clients:
Rides should be used when no other resources are available and to overcome short-term barriers. Rides will be provided as long as funds are available.
For Ride United Flexible Rides, you will need a cellphone to receive the ride because you will get an SMS (text) confirming the ride when you book. If you don’t have any access to a mobile phone (or are landline only), we will not be able to send you a flexible ride.
Other types of Ride United rides are available if you have a cellphone without internet access or do not have a cellphone. These rides can be for an immediate need or scheduled for a specific time. You can call 1-800-836-LYFT to request these rides.
For heat relief transportation and AHCCCS non-emergency medical transportation, you do not need a cellphone to get a ride.
For Ride United Flexible Rides, agents can send you a link that has all the ride and location information locked in, but you can hail the ride on your own within 24 hours of receiving the link. For a one-way ride, you would receive one link. For a round-trip ride, you would receive two separate links. For more information on Flexible Rides, click here.
For AHCCCS non-emergency medical transportation, yes. AHCCCS Medicaid insurance plans have transportation services available for those who are utilizing a wheelchair.
For Ride United and heat relief transportation, the platform used to dispatch rides does not have the ability to specify vehicles beyond a sedan or the options listed in the portal. Lyft does not yet have many drivers who have accessible vehicles. However, if you have a foldable wheelchair or other device that can fit in a traditional car (including trunk), we can provide a ride for you. Similarly, if you have a carrier, car seat, or booster seat for your child that can be used in a traditional car, we can also provide a ride for you, though you should bring your own car seat. A driver can decline to give a ride if a proper child seat is not provided by the passenger and is deemed unsafe.
Yes. There is no additional cost to have a caregiver or caseworker ride along.
Yes, service animals are allowed to accompany riders.
Each insurance plan partners with various agencies to provide transportation to their members.
Clients receive the goods free of charge and do not pay delivery fees. Typical examples of items that can be delivered through this partnership include:
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The Last Mile Delivery Presentation contains basic information about the program and constitutes the Informational Session. Once you have thoroughly reviewed the presentation, please email 211Transportation@solari-inc.org with the completed Sign-Up Form linked below and you will be contacted with next steps.
Upon acknowledgement from the 2-1-1 Transportation Department that DoorDash has verified adequate DoorDash driver supply within the radius of your facility, you can sign up for a virtual Onboarding Session or view the self-directed Last Mile Delivery Acceptance and Set-Up Assistance Presentation below.
The Last Mile Delivery Acceptance and Set-Up Assistance Presentation contains further instructions for operationalizing the program and constitutes the Onboarding Session. Once you have thoroughly reviewed the presentation, please email 211Transportation@solari-inc.org with the completed Follow-Up Form linked below and any questions you may have. You will then be contacted with next steps.