COVID-19 (CORONAVIRUS PANDEMIC) INFORMATION AND REFERRALS
If you need assistance finding food, paying house bills, accessing free childcare, or other essential services, dial 2-1-1 or 877-211-8661, search on the homepage of 211Arizona.org or download the 211 Arizona app. Visit our Contact Us page to learn more.
In response to COVID-19, many organizations have made changes to their in-person availability. These changes happen frequently, sometimes on a hour-by-hour basis. As a result, some of the information may be out-of-date. We suggest attempting to call ahead before attempting to visit any in-person resource.
If you are experiencing a medical emergency, call 911 immediately.
STAY HEALTHY, RETURN SMARTER, RETURN STRONGER
The Governor of Arizona issued an order to “Stay Healthy, Return Smarter, Return Stronger” policy that promotes physical distancing, while encouraging social connectedness and allows businesses to gradually and safely open in compliance with the federal guidelines as the state continues to mitigate and prevent the spread of COVID-19. This builds on actions the state has already taken, and further memorializes some already in effect, to slow the spread of COVID-19. Visit the website to learn more.
- Stay home if you feel sick. Do not go to work or school. Contact a medical provider and follow their advice.
- Wash your hands with soap and water or use hand sanitizer, especially after touching frequently used items or surfaces.
- Avoid touching your face.
- Cover your cough or sneeze, cough into a tissue, or the inside of your elbow.
- Disinfect frequently used items and surfaces as much as possible.
- Strongly consider using face coverings while in public, and particularly when using mass transit.
FREQUENTLY ASKED QUESTIONS
Remember, if you are experiencing a medical emergency, call 911.
This page is being kept up-to-date as regularly as possible with answers to the most common questions our 211 has received.
The World Health Organization (WHO) published this video which helps answer many common questions about the origin and spread of the virus.
If you don’t have a primary care doctor, contact your state health department or contact a Federally Qualified Health Center. These Health Centers can assess whether a patient needs further testing, which may be done over the phone or using telehealth. Individuals may also receive primary health care services at their local health center at a reduced cost or free of charge depending on their economic status. To find a Federally Qualified Health Center (FQHC) go to https://findahealthcenter.hrsa.gov/.
Use the COVID-29 Screening Tool online if you or someone you are caring for is experiencing symptoms. You can also download the free app from Apple’s App Store or on Google Play or access the tool online at www.apple.com/covid19
There is not currently information from published scientific reports about susceptibility of pregnant women to COVID-19. Pregnant women experience immunologic and physiologic changes which might make them more susceptible to viral respiratory infections, including COVID-19.
There is no evidence that children are more susceptible to COVID-19. In fact, most confirmed cases of COVID-19 reported from China have occurred in adults. Infections in children have been reported, including in very young children. There is an ongoing investigation to determine more about this outbreak.
It may also be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.
If you have domestic travel planned, the CDC does not generally issue advisories or restrictions for travel within the U.S. However, cases of COVID-19 have been reported in all states, and some areas are experiencing severe community spread of the disease. Depending on your unique circumstances, you may choose to delay or cancel your plans. If you travel, take the same precautions you would while home to avoid getting sick or spreading germs, including washing your hands thoroughly and often and avoiding contact with sick people. If you have a trip planned, check the CDC’s website for a risk assessment of your destination and follow guidance provided about self-quarantining upon return.
- High-risk workers (first responders, law enforcement, healthcare, mass transit)
- Critical infrastructure personnel (utilities, chemical)
- Living in a group home, nursing homes, assisted living, etc.
- Over 65 years old
- Traveled by mass transit within the last two weeks
If you have COVID-19 symptoms, contact:
Primary Care Physicians – For those who have a primary care physician, they should first call them and explain their symptoms.
Urgent Care Clinics – Be sure to call the clinic before a walk-in appointment and speak to them about symptoms.
Banner Health – People can call Banner Health’s Hotline at 1-844-549-1851. A clinical team member can talk to them to determine if testing is appropriate. The hotline is open from 7 a.m. to 6 p.m. Monday through Thursday, 7 a.m. to 5 p.m. on Friday. If testing is needed, the person will be scheduled to visit a Banner drive-thru site.
Mayo Clinic – Patients of the Mayo Clinic of Arizona can call their Mayo doctor and explain their symptoms. If their Mayo doctor writes them an order for testing, they can get tested at a Mayo drive-thru clinic.
Maready Medical in Mesa – Maready Medical, located near Power and Warner roads in Mesa, is offering drive-up testing for patients with a doctor’s order. Patients can make a virtual appointment here.
Family Tree Healthcare Clinic in Phoenix– Located at 7002 S. Central Avenue is offering free COVID-19 testing Monday through Friday from 8 a.m. to 12 p.m. Click here to make an appointment.
Coconino County – Residents can call this hotline at 928-679-7300 for information on COVID-19. It operates from 8 a.m. to 9 p.m. on weekdays and from 9 to 4 on Saturdays.
CVS Minute Clinics – CVS has expanded it’s testing locations. Patients must register in advance online. Test kits will be distributed at drive-thru windows and contain nasal swabs that are to be self-administered under the observation of the CVS employee. Test results are said to be expected in approximately three days.
For a complete list, visit the Arizona Department of Health Services website.
How is 211 Involved in the COVID-19 Response?
All 211 providers across the United States and Canada are operational and continue to connect people with services and resources in their local communities, including people who are in need of financial or other assistance as a result of lost wages from event cancellations, business closures and quarantines.
Additionally, many 211s are working closely with state and local health officials to provide up-to-date information to the general public about the virus and outbreak.
The COVID-19 situation in the United States is evolving rapidly as more becomes known about the virus, how it is spread, and how it effects people. For the most accurate and timely information, visit the CDC’s website or monitor CDC social media channels. Arizonans can be kept in the know by visiting the Office of the Governor Doug Ducey’s website and Arizona Department of Health Services website.
If you are looking for guidance about how to respond as a school administrator, non-profit or faith-based organization staff member, business owner, or event planner, the CDC has provided detailed information for different sectors here.