COVID-19 (CORONAVIRUS PANDEMIC) INFORMATION AND REFERRALS
If you need assistance finding food, paying house bills, accessing free childcare, or other essential services, dial 211, search on the homepage of 211Arizona.com or download the 211 Arizona app. Visit our Contact Us page to learn more.
In response to COVID-19, many organizations have made changes to their in-person availability. These changes happen frequently, sometimes on a hour-by-hour basis. As a result, some of the information may be out-of-date. We suggest attempting to call ahead before attempting to visit any in-person resource.
If you are experiencing a medical emergency, call 911 immediately.
FREQUENTLY ASKED QUESTIONS
Remember, if you are experiencing a medical emergency, call 911.
This page is being kept up-to-date as regularly as possible with answers to the most common questions our 211 has received.
The World Health Organization (WHO) published this video which helps answer many common questions about the origin and spread of the virus.
Apple and the CDC have developed a self-assessment App and website that “guides Americans through a series of questions about their health and exposure to determine if they should seek care for COVID-19 symptoms. The tool provides CDC recommendations on next steps including guidance on social distancing and self-isolating, how to closely monitor symptoms, recommendations on testing, and when to contact a medical provider.”
Users can answer the questions as themselves or for a family member.
There is not currently information from published scientific reports about susceptibility of pregnant women to COVID-19. Pregnant women experience immunologic and physiologic changes which might make them more susceptible to viral respiratory infections, including COVID-19.
There is no evidence that children are more susceptible to COVID-19. In fact, most confirmed cases of COVID-19 reported from China have occurred in adults. Infections in children have been reported, including in very young children. There is an ongoing investigation to determine more about this outbreak.
It may also be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.
Please keep in mind a Banner health care provider will determine if you need to be tested. You cannot request the test, and they will only test you if you meet criteria for testing.
If you are concerned that you might have COVID-19, call 1-844-549-1851 and a member of the Banner clinical team will screen you over the phone. Phones will be operated 7 a.m. – 6 p.m. Monday through Thursday and 7 a.m. – 5 p.m. on Friday. If the team member determines that you meet criteria for testing, you will be scheduled for an appointment at one of the drive-through sites. Please bring your health insurance card with you if you have one.
How is 211 Involved in the COVID-19 Response?
All 211 providers across the United States and Canada are operational and continue to connect people with services and resources in their local communities, including people who are in need of financial or other assistance as a result of lost wages from event cancellations, business closures and quarantines.
Additionally, many 211s are working closely with state and local health officials to provide up-to-date information to the general public about the virus and outbreak.
The COVID-19 situation in the United States is evolving rapidly as more becomes known about the virus, how it is spread, and how it effects people. For the most accurate and timely information, visit the CDC’s website or monitor CDC social media channels. Arizonans can be kept in the know by visiting the Office of the Governor Doug Ducey’s website and Arizona Department of Health Services website.
If you are looking for guidance about how to respond as a school administrator, non-profit or faith-based organization staff member, business owner, or event planner, the CDC has provided detailed information for different sectors here.